Question My Love Doll came damaged. Can I send it back ?
Answer

In the unlikely event of recieving damaged love doll from our store, immediatly take a photo and contact our support. Do not wash or use the love doll and store her back in the shipping box, as we can not assist you once the doll hase been "used".

Question Can I send my doll back to you for repairs ?
Answer

At this time, we do not take dolls back into our facility due to health concerns for our employees. We are always available to give assistance through email and by phone as needed, however.

Question What happens if a joint breaks in my Love Doll?
Answer

Love dolls are very sturdy, but not meant to sustain extremely violent abuse. If you believe a joint has broken, please contact us immediately. Our skilled representatives can help you tell if the joint is actually broken or not. If there is a break, we will do our best to assist you with repair.

Question What happens if a finger wire pokes through on my Love Doll?
Answer

This is not a serious damage and can be easily repaired with TPE/silicone repair kit. For details, please, contact us and we will guide you with detailed instructions. 

Question What happens if I cut / tear my Love Dolls skin ?
Answer

In event of a tear in the TPE flesh, please contact us and we will provide you with step by step instructions for such repair.

In the event of a tear in the silicone flesh, you can easily repair the damage yourself with commercial grade silicone caulking, found at your local hardware store. Please, contact us and we will provide you with step by step instructions for such repair.

We do always recommend to order appropiate repair kit for your love doll.

Question Factory make-up of my Love Doll has dissapeard. What should I do ?
Answer

Please, note that baby oil will remove the original make-up from the face, breast, and vagina of the doll, as well as self-applied make-up, so you might want to avoid those areas or be very careful and not rub it in. Becouse of this, you should reapply the make-up every time you see it starts to wash out. In case you already removed it, we can provide you with some ideas of make-up based on your head number. 

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