Question Are all your Love Dolls legit ?
Answer

Yes, all love dolls offered in our store are legid and 100% authentic.  We are working only with verified and authorised love doll manufacturers who have 100% quality inspection. This is why we are 100% confidente in our products. All our love dolls are unused and in perfect conditions when they leave the factory.

Question How does the money back guarantee work ?
Answer

Customers are our top priority and becouse of that, we do offer a full money back guarantee on all orders ! If your doll arrives faulty or misdescribed, cotact us and we will offer you replacement or give you your money back.

When you receive your doll, you must inspect it immediately- from head to toe. Do not use your doll before inspection. We recommend taking photos of the exterior of the box and of the doll as you unbox it. 

Question My Love Doll came damaged. Can I send it back ?
Answer

In the unlikely event of recieving damaged love doll from our store, immediatly take a photo and contact our support. Do not wash or use the love doll and store her back in the shipping box, as we can not assist you once the doll hase been used.

Question I am not happy with my purchase. Can i send it back ?
Answer

Yes, if your doll is not what you have expected, please contact us and we will help you with the process.  Please, note that money back does not cover few cases, stated below in "What is not covered under the money back guarantee?" tab.

Question I have used my Love Doll. Can I send it back ?
Answer

We will always genuinely try to solve any issues you have with your purchase, however, the love doll industry has extremely strict laws and regulations in regards to "used" sex toys that we do not control. In order to qualify for a money back guarantee, your doll must be ‘as new’ and in the original packaging. 

If you have used the doll, please contact us and we will always do our best to fix any issues or problems you have. 

Question What is not covered under the money back guarantee?
Answer

Skin - Very minor skin imperfections and slight variations in the skin's surface caused by the manufacturing process such as injection sites and seam lines from the moulds are not considered defects and are not covered by our money back guarantee. We like to think of these as "birthmarks" that make your doll unique. 

Finger & Toe Nails – The nails on the dolls occasionally become loose during transit. If they are loose, simply remove them and re-apply with nail glue as guided in our cleaning & maintenance page here.

Eyelashes - Occasionally, eyelashes can also become loose, simply follow the instructions as guided in our cleaning & maintenance page here.

Makeup – Every doll is hand-made, including the application of semi-permanent makeup. As a result, there will be minor discrepancies with every doll being slightly unique. You will receive photos of your doll before it is shipped from the workshop. If the makeup is substantially different from what you were expecting, this will be noticed and can be rectified before the doll leaves the workshop. We trust that customers will point out any issues when viewing the photos sent via email. 

Used dolls – as above, used dolls are not eligible for, but we are open to resolving issues and helping where we can. 

User damage – If any damage is seemed to be caused by mishandling or negligence by the customer, the doll will not be covered. This includes hyperextension of limbs and tears caused by mishandling. We reserve the right to review the doll and evaluate the source of damage with all the information provided. A final decision will be made at the discretion of MyDollsLove.

Custom Dolls- If you have made any specific requests or have custom requirements (including change of skin colour/ nipple size/ vagina colour etc), your doll is considered bespoke and made solely for you and you only. We will happily discuss returning and refunding the sex doll if you are not happy with it, but we cannot guarantee automatic qualification for a full refund unless it is genuinely faulty or not as described/ordered.  Your case will be considered individually. 

 

*Please read Returns & Refunds and Terms & Conditions.  

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