RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit or an exchange. Please see below for more information on our return policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to located at Kameničany 208, Kameničany, Trenčiansky kraj 018 54, Slovakia.
  • Service refers to the Website.
  • Website refers to MyDollsLove accessible from https://www.mydollslove.com.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

RETURNS

All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

What if my doll is damaged/wrong?

 

Our team does proper quality checks on every order that ships. If you have still received a damaged or a wrong product, drop us an email at: info@mydollslove.com.

You will be informed about the next steps accordingly.

Note: Do not wash or use the love doll and store her back in the shipping box, as we can not assist you once the doll has been used.

See Money Back & Guarantee for more details.

Kindly make a product-unboxing video while opening the package for the first time.

What are the cases in which I can return an item?

You can return an item for the following reasons:

  • Received a wrong product/customisations
  • Received a wrong accessories/quantity/colour
  • Received a damaged product

Which are the items that cannot be returned/replaced?

Returns will not be accepted under the following conditions:

  • If a request is initiated after 14 days of delivery of an order
  • If the doll has been used or washed.
  • Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
  • Serial Number has been defaced. (For accessories)
  • Product is damaged, broken or destroyed.
  • Return or replacement request for any free or complimentary products.
  • Custom dolls which are made according to your needs and modifications cannot be returned. See Money Back & Guarantee for more details.
  • Any other reasons which are not covered under the cases in the previous section. For example, “I placed an order for the wrong product”, “Product is no longer required”, “I want to exchange the delivered product for a different one”, etc.

Please visit the Money Back & Guarantee to see the full list of items that are not covered.

 

RETURN PROCESS

To return an item, please email customer service at info@mydollslove.com with all the photo/video proof of the defect/issue attached. After inspecting all the details we will provide you with the Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the provided address in the following format:

MDL

Attn: Returns

RMA #

ZTS Area

Dubnica nad Váhom 01841

Slovakia

NOTE: YOU WILL BE RESPONSIBLE FOR ANY RETURN SHIPPING CHARGES. AND, WE HIGHLY RECOMMEND YOU TO USE A TRACKABLE METHOD.

 

 

 

RULES FOR ACCEPTING SHIPMENTS

Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If the package is damaged or tampered, we request you to refuse delivery. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.

 

 

REPEATED RETURN REQUESTS

  • We reserve the right to impose such charges as is necessary to reimburse the expense of delivery and pick-up if we observe that you have a transactional history of repeated returns.
  • We also reserve a right to make the products ineligible for return or refund or replacement, if we observe a transactional history of repeated returns.
  • The liability and risk of such returns shall be on you to establish your claim for return. Refunds for returned products or replacement shall only be initiated if they pass through conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit/debit card statement, depending on your card company. We will notify you by email when your return has been processed.

Refunds: Duplicate payment

Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 working days post intimation by the customer.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone: (+421)904339771

info@mydollslove.com


Last updated June 18, 2021